3 components of a seamless customer experience

We're all out for that secret formula that is "guaranteed" to accommodate a customer's every desire. Yet we approach this subject from the outside looking in --forgetting about the perspectives of the patrons themselves.

03/19/2015

Interactive kiosks: What's the best way to deliver information?

Let's discuss how kiosk usability can be designed to best assist shoppers researching inventory.

02/24/2015

How are customers interacting with in-store technology?

We've reasoned that leveraging technology in outlets is the way to go, but before we can use it effectively, we need to know how it can be harnessed to encourage customer engagement.

02/18/2015